Repairs · DJI-approved UK centre
Broken drone? We've fixed 6,500 of them.
Heliguy's in-house repair centre is a DJI Repair Centre Accredited facility staffed by DJI-trained technicians. Genuine parts, manufacturer warranty kept intact, most repairs back with you in 5–7 working days — or 72 hours on fast-track.
From broken to back in the air.
Log a ticket.
Book online through our ticketing system, or call first — we can often diagnose a fault over the phone and save you the postage. We'll arrange collection if you'd like.
Online or 0191 296 1024Inspect & quote.
Our technicians do a full inspection on arrival and send you a fixed quote for approval before any work starts. A £39 assessment fee applies — and is waived entirely if you go ahead.
Quote before any workGenuine parts only.
In-house repair using genuine DJI parts. Warranty stays intact because we're DJI-accredited. Replaced parts carry a 6-month warranty. Some payloads go to DJI Europe.
Parts warranty 6 monthsFlight-tested back.
Every repair is bench-tested before it ships. We send it back tracked and insured, with a summary of what we did. Servicing jobs get a service certificate.
Tested every time
Real benches, real technicians. Not a drop-ship desk.
Repair calculator
Get an indicative price before you send it.
Indicative pricing for the most common components. We repair other parts and older drones too — this is a guide, not a quote. Final price confirmed on inspection.
Genuine DJI parts. 6-month warranty on everything we replace. No charge for parts, labour, postage or assessment if your drone is under warranty or covered by Repair Refresh.
What we can and can't fix.
The majority of the DJI range.
Not sure if yours is covered? Call us — we'll tell you honestly before you post anything.
A short, honest list.
If we can't fix it in-house but DJI can, we'll handle the export for you — that route typically takes 3–5 weeks.
Four ways we'll sort it.
Standard repair
Full inspection, fixed quote, in-house repair with genuine parts. The default route for most jobs. Tracked return, repair summary included.
72-hour fast-track
Priority diagnosis and repair when downtime is costing you. Jumps the queue. Subject to parts availability — we'll confirm feasibility when you book.
Warranty repair
We honour the DJI manufacturer warranty on all DJI equipment. Shipping, inspection and repair at no cost. Because we're DJI-accredited, the warranty stays valid.
Drone servicing
Periodic maintenance for operational fleets: visual inspection, parts check, calibration, and a fix if we find a problem. Service certificate issued on completion.
Two ways to protect your drone. Your call.
Repair Refresh
heliguy Repair Refresh
Our own crash cover, managed start to finish by our UK team. One simple payment, one repair or replacement.
DJI Care Refresh
DJI Care Refresh
DJI's own manufacturer programme. Multiple replacements over the term, processed through DJI's system. We sell it at 3% below RRP.
Not sure which fits? Repair Refresh is simpler and UK-managed; DJI Care gives you more replacements over a longer term. Buy either from us — and we'll handle the claim whichever you choose. Call 0191 296 1024 and we'll talk it through.
Always know where your drone is.
Every repair gets a ticket. Track its progress through our system any time — from the moment it lands on the bench to the day it ships back to you.
Find your ticket number in your booking confirmation email. Lost it? Call us with your name and we'll find it.
Demo ticket shown — live tracking integrates with our support system.
Crash cover isn't insurance. You need both.
Repair Refresh and DJI Care cover accidental damage to your own aircraft. They don't cover your liability if you damage someone else's property or injure a person — and if you fly commercially, third-party insurance is a legal requirement. We've partnered with Coverdrone for flexible policies covering recreational and enterprise pilots alike.
Quick answers.
01How much will my repair cost?
It depends on the damage. Use the calculator above for an indicative range on common components, but the firm price comes after inspection — our technicians assess every drone on arrival and send a fixed quote for your approval before any work starts.
A £39 assessment fee applies, but it's waived completely if you go ahead with the repair. And it's £0 across the board if you're covered by warranty or Repair Refresh.
02Does heliguy repair all DJI drones?
Most of them. We can't repair the older Wind Series, M600s not bought from us, or Phantom 4 v1 and older (including Phantom 3, 2 and 1 series). We also can't repair liquid-damaged drones — water ingress isn't economically repairable, so we'd recommend a replacement.
Everything else in the current and recent DJI range, we handle in-house.
03Will a repair void my DJI warranty?
No. We hold DJI Repair Centre Accreditation, which means repairs we carry out using genuine DJI parts do not compromise the underlying manufacturer warranty. Replaced parts also get their own 6-month warranty from us.
04How long does a repair take?
Most in-house repairs are completed within 5–7 working days of approval. If downtime is critical, our 72-hour fast-track service jumps the queue (subject to parts availability).
If a repair has to go to DJI Europe — which happens with some specialist payloads — that route takes 3–5 weeks. We'll always tell you up front which route yours is taking.
05Repair or replace — who decides?
We repair or replace, whichever is more viable, and on most occasions we do it in-house. If a part can be economically repaired we'll repair it; if a replacement is the sensible call we'll quote that instead. You approve the quote either way before we proceed.
06Should I buy Repair Refresh or DJI Care?
Both are good — they suit different people. Repair Refresh is our own cover: simpler, UK-managed by the same team that does your repair, one repair or replacement over up to 12 months. DJI Care Refresh is DJI's manufacturer programme: more replacements over a longer term, processed through DJI. We sell DJI Care at 3% below RRP, and we'll manage the claim whichever you choose.
If you mainly want peace of mind and fast UK turnaround, Repair Refresh. If you want maximum replacements over two years, DJI Care. Still unsure? Call us.
07Can you collect my drone?
Yes. We can arrange tracked collection and return for you, or you can send it in yourself. Either way every repair is bench-tested before it ships back, tracked and insured, with a summary of what we did inside the box.
08Do you offer fleet servicing contracts?
Yes — for operators running multiple aircraft we can set up scheduled servicing on a contract basis, with priority turnaround and consolidated reporting. Talk to us about a fleet agreement; it's the kind of thing our public-sector and enterprise customers use to keep aircraft airworthy and audit-ready.
09How much does a heliguy™ drone service cost?
Small - £99 heliguy™ customers; £159 non-heliguy™ customers: DJI Mini Series; DJI Mavic Series; DJI Air Series; DJI Phantom Series; DJI Avata Series; DJI Flip Series; DJI Neo Series; DJI FPV. Book your Small Drone Service.
Medium - £149 heliguy™ customers; £299 non-heliguy™ customers: DJI M30 Series; DJI Matrice 4 Series; DJI Inspire Series; DJI M3D Series; DJI M4D Series. Book your Medium Drone Service.
Heavy-lift - £249 heliguy™ customers; £499 non-heliguy™ customers: DJI M400, DJI M300/M350 RTK; DJI Matrice 200 Series. Book your Heavy-lift Drone Service.
Book a repair, or talk it through first.
Call before you post — our technical team can often diagnose a fault over the phone and tell you whether it's worth sending in. Most repairs are back with you inside a week.