Legal

Terms & conditions

Colena Ltd policies for the UK, Europe and the rest of the world. Please read these terms carefully before purchasing or hiring goods from us.

Trading as heliguy™England & WalesGoverned by English law
Registered company
Colena Ltd
Company number
05819252
VAT number
875 0932 02
Registered office
Unit 9, Jupiter Court, Orion Business Park, North Shields, Tyne & Wear, NE29 7SE

If you're purchasing a product from us, you're buying from:

Colena Ltd
Unit 9, Jupiter Court, Orion Business Park
North Shields, Tyne and Wear
NE29 7SE, United Kingdom
Company Number: 05819252

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure they are acceptable to you. If you have any queries, please contact us on 0191 296 1024.

Application

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Colena Ltd T/A heliguy™, a company registered in England and Wales under number 05819252 whose registered office is at Unit 9, Jupiter Court, Tyne and Wear, NE29 7SE, with email address info@heliguy.com and telephone number 01912961024 (the Supplier or us or we).

These are the terms on which we sell all Goods to you. By ordering any of the Goods or Services, you agree to be bound by these Terms and Conditions.

Interpretation

Consumer
an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
Contract
the legally-binding agreement between you and us for the supply of the Goods.
Delivery Location
the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order.
Durable Medium
paper or email, or any other medium that allows information to be addressed personally to the recipient and stored for future reference.
Goods
the goods advertised on the Website that we supply to you of the number and description set out in the Order.
Order
the Customer's order for the Goods, submitted following the step-by-step process set out on the Website.
Privacy Policy
the terms which set out how we deal with confidential and personal information received from you via the Website.
Website
our website www.heliguy.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size and colour. For Goods made to your special requirements, it is your responsibility to ensure the information or specification you provide is accurate. All Goods are subject to availability. We can make changes to the Goods necessary to comply with any applicable law or safety requirement, and will notify you of these changes.

Personal Information

We retain and use all information strictly under the Privacy Policy. We may contact you by email or other electronic communication and by pre-paid post, and you expressly agree to this.

If you are a consumer

These clauses apply only if you are a consumer (a person buying a Product for personal use, not for Commercial Operations). As a consumer, you have legal rights in relation to a Product that is faulty or not as described; advice is available from your local Citizens' Advice Bureau or Trading Standards office, and nothing in these Terms affects those rights.

If you are a business customer

These clauses apply only if you are a business customer (e.g. a UAV operator business). If you are not a consumer, you confirm you have authority to bind any business on whose behalf you use our site. These Terms and any document referred to in them constitute the entire agreement between us, and you acknowledge you have not relied on any statement not set out in them.

Basis of Sale

The description of the Goods does not constitute a contractual offer to sell. When an Order is submitted, we can reject it for any reason, although we will try to tell you the reason without delay. A Contract is formed only when you receive an email from us confirming the Order (Order Confirmation). Any quotation is valid for a maximum of 30 days from its date unless withdrawn earlier. No variation can be made after the Contract is entered into unless agreed by both parties in writing.

Price and Payment

The price of the Goods and any additional charges is set out on the Website at the date of the Order. Prices and charges include VAT at the rate applicable at the time of the Order. You must pay by submitting your credit or debit card details with your Order, and we can take payment immediately or before delivery.

On receipt of valid purchase orders, businesses may apply for a credit account, subject to our credit facility terms; approval and credit limits are at our sole discretion and we may conduct credit checks. Credit accounts require strict adherence to payment terms. We reserve the right to apply interest to overdue invoices, calculated at the Bank of England base rate plus 3% per annum, accruing daily from the due date until payment.

Delivery

  • We will deliver to the Delivery Location within the agreed period or, failing agreement, without undue delay and in any event not more than 30 days after the Contract is entered into.
  • If we do not deliver on time you may, in addition to other remedies, treat the Contract at an end where we have refused to deliver, where timely delivery was essential, or where you specified an appropriate later period that we failed to meet.
  • If you treat the Contract as at an end, we will promptly return all payments made under it.
  • Where Goods form a commercial unit you cannot cancel or reject some without the rest.
  • We do not generally deliver outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands; where we accept such an Order you may need to pay import duties or taxes.
  • The Goods become your responsibility from completion of delivery or collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

Risk of damage to, or loss of, the Goods passes to you on delivery. You do not own the Goods until we have received payment in full. If payment is overdue or a step occurs towards your bankruptcy, we may by notice cancel delivery and end your right to use Goods still owned by us, in which case you must return them or allow us to collect them.

Cancellations & Refunds Due to Sanctions

If an order cannot be fulfilled due to newly imposed trade restrictions, sanctions or regulatory actions, we reserve the right to cancel the order without a refund where delivery is legally prohibited, offer an alternative product at your discretion, or refund only the unaffected portion of the order value. We shall not be responsible for any financial losses, operational disruptions or additional costs arising from such cancellations.

Right to Cancel

Subject to these Terms, you can cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days from the day you (or a third party other than the carrier) acquire physical possession of the last of the Goods. To exercise the right, inform us of your decision by a clear statement — for example by email to info@heliguy.com. To meet the deadline it is sufficient to send your communication before the cancellation period expires.

Effects of Cancellation & Deductions

If you cancel, we will reimburse all payments received including standard delivery costs (except supplementary costs where you chose a non-standard delivery type). We may deduct for loss in value of Goods resulting from unnecessary handling beyond what is needed to establish their nature, characteristics and functioning. Diminished value includes, but is not limited to, damaged packaging, activating, and flying, and may incur drone service fees.

Timing of Reimbursement

  • If we have not offered to collect the Goods, reimbursement will be made no later than 14 days after we receive the Goods back, or after you provide evidence you have sent them back, whichever is earlier.
  • If we offered to collect, or no Goods were supplied, no later than 14 days after we are informed of your decision to cancel.
  • We reimburse using the same means of payment you used, and you will not incur any fees as a result.

Returning Goods

Cancelled Goods must be sent back or handed over at Unit 9, Jupiter Court, Tyne and Wear, NE29 7SE without delay and not later than 14 days from your cancellation. You bear the cost of returning the Goods and will incur a restocking fee if the Goods have been activated and used. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, terrorism, war, governmental restrictions, or import/export embargoes.

Refunds for B2B & International Sales

Our extended returns policy does not apply to B2B or international customers; such returns are at heliguy's discretion and governed by this contract of sale.

Supply and Use of the Products

Unless otherwise agreed in writing, Products are intended for non-military use only. Neither party shall export technical data (or products incorporating it) in breach of UK, US or EU export laws. You are responsible for ensuring that the purchase, import, use or resale of any Product complies with all applicable laws, and for determining and obtaining any necessary export licences. We are not responsible for providing legal advice on export, and you agree to indemnify us against claims arising from your failure to comply.

Manufacture, Quality and Packing

We manufacture, pack and supply Products with reasonable skill and care in accordance with industry standards. We recommend you carry out full flight checks before flying. Any faults must be reported before the Product is flown — if you fly it, it will not be classed as faulty and no refund or return will be accepted. Refund or exchange cannot be claimed for crash or burning caused by non-manufacturing defects, unauthorised modification, entry of foreign bodies, or improper installation or operation. We expressly disclaim warranties for damage or failure due to magnetic interference. We warrant that Products will, for 21 days after delivery, conform to specification, be of satisfactory quality and be fit for purposes held out by us. To claim under this warranty, notify us of the defect as soon as reasonably possible and in any event within 3 days of discovery.

Acceptance and Defective Products

You may reject Products that do not materially comply with the Specification, provided notice is given within five Business Days of delivery for apparent defects, or within a reasonable time for latent defects (no later than 10 Business Days). Failing such notice, the Products are deemed accepted. On valid rejection you may require repair, replacement or full repayment; once we comply we have no further liability for that failure.

Lithium Polymer Batteries (LiPo, Li-Poly)

You agree to use any Lithium Polymer batteries in accordance with the manufacturer's instructions, check them regularly and store them appropriately. We recommend replacement after 250 cycles, and disposal in accordance with WEEE regulations. Fire can be caused by overcharging, charging a damaged cell, or short circuit; cells can be damaged by over-discharging, short circuit and crash damage. Many airlines do not permit carriage of LiPo batteries — check airline policies before flying with them. Misuse and inappropriate use is not covered under the warranty.

Our liability if you are a business

We supply Products for internal business use only and you agree not to resell them. Nothing limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for loss of profits, sales, business or revenue; loss or corruption of data; loss of business opportunity, anticipated savings or goodwill; damage from use other than intended; indirect or consequential loss; or any modification you make. Our total liability shall not exceed 100% of the price paid for the Product to which the claim relates.

Conformity and Guarantee

We have a legal duty to supply Goods in conformity with the Contract. On delivery the Goods will be of satisfactory quality, reasonably fit for any particular purpose made known to us, and conform to their description. We give you the benefit of the manufacturer's guarantee, which takes effect on delivery and does not reduce your legal rights. We provide after-sales phone and email support and an out-of-warranty service centre.

Warranty & Service Restrictions Due to Regulatory Changes

If sanctions, trade restrictions or government regulations prevent us from obtaining parts, software or technical support from the manufacturer, we reserve the right to suspend or terminate warranty services without compensation, modify or replace affected components with functionally equivalent alternatives, or refuse repairs if legally prohibited. You acknowledge that government regulations may override manufacturer warranties.

Privacy

We respect your privacy and comply with the General Data Protection Regulation. These Terms should be read alongside our Privacy Policy and Cookies Policy. We are a Data Controller of the Personal Data we Process in providing Goods to you, and will identify the purposes of collection, process data only for those purposes, respect your rights, and implement technical and organisational security measures. For data privacy enquiries, email info@heliguy.com.

Governing Law, Jurisdiction and Complaints

The Contract is governed by the law of England and Wales. Disputes may be submitted to the courts of England and Wales (or Scotland / Northern Ireland where the Customer lives there). If a dispute occurs, contact us and we will aim to respond with a solution within 7 days — call 0191 296 1024 or email info@heliguy.com.