Getting your kit to you, and back if you need to.

All parcels are packed with adequate protection, and fragile items are sufficiently reinforced to protect them in transit. Every item has a weight value, and you pay for the combined weight of your order — we keep rates as low as possible and never overcharge for postage.

We process orders Monday to Friday. Your order ships the same day if placed before 3pm. Most postal and courier services only deliver on working days (Mon–Fri) — if you need a Saturday, choose a Saturday option below.

DPD

Collect from heliguy — free

International shipping is available across the world with duties and taxes paid. Proceed to checkout and enter your shipping details to see the options and costs for your location.

We ship every item as fast as possible. Occasionally, during peak times, orders take longer — please accept our apologies if so.

To prevent fraud, we only ship to a card's billing address or a business address. Additional checks and identity verification may occasionally be needed, which can delay an order. You can speed this up by watching for emails from heliguy.com and supplying a daytime contact number with your order.

heliguy can facilitate international shipping outside the UK and arrange export licences on your behalf to keep the process seamless — this charge is included in the packet price.

Dual-use items are goods, software or technology that can be used for both civil and military applications (for example the DJI M300 RTK, M30 Series, and Mavic 2 Enterprise Advanced).

heliguy can facilitate international shipping of lithium polymer and lithium-ion batteries on a case-by-case basis. We have experience shipping batteries to North America, South America, Africa, Australia/Oceania and Europe.

You have 50 days to return an item for a full refund, provided it's still in sealed packaging and hasn't been activated. The cancellation period ends 50 days after the goods come into the physical possession of you (or someone you've nominated, other than the carrier).

Opened items can also be returned — but for a full refund the item must not have been used in any manner.

How to return

• For items over £100, we'll organise the return with you via a DPD label or an in-person drop-off at our UK HQ.
• Arrange a return by emailing info@heliguy.com or calling 0191 296 1024.
• Enclose a copy of your invoice, or a copy of your confirmation email.

heliguy accepts international returns in line with the standard 50-day policy. All costs associated with returning goods from outside the UK are the customer's responsibility.

Eligibility

• For a full refund, items must be returned in original condition, unused and unactivated.
• Batteries and software are non-returnable under any circumstances.
• Opened products are accepted, but a restocking fee may apply depending on the extent of use and condition on return.

To discuss international returns, email info@heliguy.com or call 0191 296 1024, and enclose a copy of your invoice or confirmation email.